Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with AVIORA.
We are committed to delivering your order safely and efficiently. Please read our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
New Zealand
- Standard Shipping: 2–7 business days
- Rural Deliveries: 3–10 business days
Australia
- Standard International Shipping: 5–15 business days
Other International Destinations
- Delivery times vary by country and may take 7–25 business days.
Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, or courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We are not responsible for orders delivered to the wrong address.
- Additional shipping fees may apply if the order needs to be reshipped.
Lost or Delayed Packages
If your package is significantly delayed or appears lost:
- Contact us at avioranewzealand@gmail.com
- We will work with the courier service to investigate the issue.
Please note that we are not responsible for delays caused by courier services, customs clearance, or events beyond our control.
Damaged Items
If your order arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 48 hours of delivery.
- Include your order number and photos when contacting us.
We will assess the issue and provide a suitable resolution.
Customs and Import Duties
For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
AVIORA
Email: avioranewzealand@gmail.com
Website: www.aviora.nz